Global Computer Aided Dispatch (CAD) Market By Type (Implementation, Support and maintenance, and Training and education), By Application (Call management, Dispatch unit management, and Reporting and analysis), By Region, and Key Companies - Industry Segment Outlook, Market Assessment, Competition Scenario, Trends and Forecast 2020-2029

Computer Aided Dispatch (CAD) Market Overview

The global valuation of the Computer Aided Dispatch (CAD) Market was at US$ 1,758 million in 2021 and will grow at a CAGR of 11% between 2023-2032. The market is expected to grow due to the increased emphasis on continued digitalization, public safety, as well as the emergence and use of connected devices.

Global Computer-Aided Dispatch Market Analysis

Component Analysis

The software segment dominated CAD in terms of value with a 63% share in 2021. This high share can be attributed to a broad preference for CAD solutions across a variety of public safety applications like healthcare emergency management, disaster management, etc. Rapid growth is evident in the demand for computer-aided dispatch software within Police, Fire, and Emergency Medical Services, agencies. The forecast period will see dramatic growth in this software market.

The increasing adoption of CAD software solutions by many private and government agencies has raised the demand for services related to CAD solutions. These services include training, integration, support, and installation. To ensure high levels of public safety, emerging countries such as Brazil, India, and China are investing heavily in CAD software. With the growing investments in CAD solutions, there is expected to be significant growth in demand for associated services over the forecast period.

Vertical Analysis

The public safety sector held a significant share in 2021. Public safety departments all over the world have been using computer-aided dispatch systems to increase efficiency and dispatch operations. This is why they dominate the market in terms of value. This growth will be driven by an increase in the use of computer-aided dispatch technology to ensure efficient dispatch services across all verticals, including healthcare, public safety and government, utilities, transport, and transportation. Due to the widespread adoption of computer-aided dispatch software, the public safety sector accounted for the largest share of all vertical segments of the global market in 2021. This was due to its high use of the software for public safety applications like crime prevention, fire safety, and other crucial applications. It is expected that the segment will grow by 2032 if there is an increase in the number and quality of police officers and detectives.

Computer-aided dispatch solutions have seen an increase across all verticals, because of the growing need to manage emergency services efficiently. The healthcare sector is expected to grow at the highest CAGR during the forecast period. Other healthcare facilities can use computer-aided dispatch to dispatch staff to admit and visit patients and track their involvement in incidents. Due to the increasing demand for CAD solutions in airports and railway stations, the transportation segment will see significant growth.

Key Market Segments

By Component

• Services
• Software

By Vertical

• Public Safety
• Transportation
• Government & Defense
• Healthcare
• Power & Utilities
• Other Verticals

Market Dynamics

As regulations evolve, government policies and companies continue investing to improve CAD solutions, the demand for computer-aided dispatch systems (CAD) is expected to rise. Global market growth will be supported by the increasing adoption of cloud-based CAD technology by both public and private agencies. Many law enforcement agencies, as well as other government agencies, are now using CAD solutions to manage emergency situations. These agencies remain focused on providing quick responses to criminal threats and natural calamities.

Market growth is being driven by the increased adoption of computer-aided dispatch systems for improving public safety, and effectively managing dispatch operations. It is also encouraged to be adopted across the globe by advanced CAD solutions. A number of governments are stepping up investments in public safety to ensure that citizens are safe.

Additionally, concerns over global public health safety have been raised by the COVID-19 outbreak. This has subsequently led to an increase in demand for emergency medical services worldwide. Tyler Technologies Inc., one of the key players, is focused on developing COVID-19-responsive features in advanced computer-aided dispatch software to enhance emergency services during this pandemic. This will likely increase the adoption of CAD solutions, especially in health emergency services, during the forecast period.

Regional Analysis

North America held a dominant position in the market, accounting for 40% of the total revenue. This can be attributed to changes in regulations and policies, increasing public safety solutions, and advanced networking and communications infrastructure. Moreover, large market players along with a focus on emergency services applications by the federal government will likely increase the adoption rate of CAD solutions in this region. It is also expected that the U.S. will increase its defense spending each year, which will boost CAD software usage for defense applications.

The Asia Pacific is projected to be the fastest-growing market during the forecast period. In emerging countries, the adoption of emergency dispatch software is increasing due to continued urbanization and evolving government policies. Market growth is expected to be driven by the constant deployment of communication and networking infrastructures over the forecast period. Market growth is also expected to be fueled by the increased focus and investment in public safety software deployment by local governments in emerging nations like India.

The U.S. has been dominant in the regional market due to modern computer-assisted emergency dispatch systems that allow law enforcement and public safety authorities to access real-time information regarding current incidents. States and public safety agencies are investing heavily in modernizing their call management system.

Key Regions and Countries covered іn thе rероrt:

• North America
  • US
  • Canada
  • Mexico
• Europe
  • Germany
  • UK
  • France
  • Italy
  • Russia
  • Spain
  • Rest of Europe
• APAC
  • China
  • Japan
  • South Korea
  • India
  • Rest of Asia-Pacific
• South America
  • Brazil
  • Argentina
  • Rest of South America
• MEA
  • GCC
  • South Africa
  • Israel
  • Rest of MEA

Market Share & Key Players Analysis:

In order to increase market share and geographic presence, the top players are heavily focusing on mergers & acquisitions. Motorola Solutions, Inc. bought Avtec Inc., in March 2019. It is a leader in advanced dispatch solutions for commercial customers as well as public safety. Motorola Solutions, Inc. will benefit from this acquisition to increase its commercial offerings and public safety. Clientele can use the platform to communicate, coordinate their resources, and protect their facilities.

Leading players will likely introduce new computer-aided dispatch systems to boost their revenue and product portfolios. Hexagon Safety & Infrastructure launched the HxGN on all portfolios in June 2019, a collection of new generation public safety products. HxGN OnCall is a suite of solutions for public safety agencies, regardless of size. It allows them to improve their operational agility and quickly adapt to changing needs. There has been intense competition among market players. Many are focusing their efforts on increasing research and development capabilities in order to develop innovative solutions and meet the needs of the industry. Manufacturers are gaining new opportunities because of the growing demand for CAD software and the economic growth of emerging nations.

Маrkеt Кеу Рlауеrѕ:

• Avtec Inc.
• Caliber Public Safety
• Harris Computer Corp.
• Motorola Solutions Inc.
• Southern Software Inc.
• Spillman Technologies Inc.
• Cody Systems
• Other Key Players

For the Computer Aided Dispatch (CAD) Market research study, the following years have been considered to estimate the market size: